Manage conflicts, avoid traps

Posted on

Date(s) - 13/04/2018
10:00 - 17:00

Hotel Novotel Zurich City West

Kategorien Keine Kategorien


Conflicts arise and develop according to certain rules. What is often easy to recognize for outsiders is sometimes perplexing and hopeless. We fall into traps and make mistakes, which are unnecessary and cost a lot of energy.


  • Conflict development, conflict dynamics and escalation Levels
  • Paradigm change in conflict Management
  • Neurobiological findings on behavior in conflict situations.
  • Simple and helpful techniques from the mediation process.


  • They improve their skills in dealing with conflicts and in recognizing warning signs and traps.
  • They recognize their own conflict resolution strategies, they strengthen helpful and say goodbye to interfering patterns.
  • They have clear instructions for settling conflicts and gaining security.

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